IT help desk and service desk officer
Career description
As an IT help desk and service desk officer, you are the first point of contact for users experiencing technical issues, ranging from software errors to hardware malfunctions. You analyze, diagnose, and resolve these problems, or escalate them when necessary, with customer-friendliness and communication skills being essential. You often work in a dynamic office environment and need a good understanding of IT systems and networks.
Salary range
Salaried: $2,300 - $3,400 gross per month (varies by industry, region, and experience).
Education and preparation
Education level for IT help desk and service desk officer: MBO.
Focus on practical experience, internships, and specializations that fit this field.
RIASEC profile for this career
Top profile: Social (90%), followed by Enterprising (70%).
Scores: R 50 • I 20 • A 20 • S 90 • E 70 • C 20
Where do they typically work?
A IT help desk and service desk officer typically works in healthcare and social services, education and coaching, HR and people-focused organizations, public services, commercial teams.
Frequently asked questions
What does a IT help desk and service desk officer earn?
A IT help desk and service desk officer typically earns $2,300 - $3,400 gross per month. Actual pay depends on region, employer, and years of experience.
What education do you need to become a IT help desk and service desk officer?
The usual education level for a IT help desk and service desk officer is MBO. Practical experience, internships, and specialization strengthen your position.
Does IT help desk and service desk officer suit my personality?
This profession scores highest on the Social dimension of the RIASEC model. Take the free career test to see whether that matches your profile.
Next step
Want to know if IT help desk and service desk officer really suits you? Take the free career test and compare your personal profile with this career.